Refund policy
At Roona Beauty..your satisfaction is our goal
For your safety, Roona Beauty does not allow the return or exchange of beauty and care products after they have been opened.
Except for products that arrive to you damaged only
Q: Is there a fee for return?
When returning an intact, undamaged product, i.e. in its original condition, the fee will be borne by the customer and its value is 22 riyals and it will be deducted from the value of the returned product
As for returning the damaged product, Roona Beauty bears the full fees
Q: How can I exchange/return a damaged product?
A: Our customer service companions will be happy to serve you in this regard by sending you a ticket on demand or through the customer service available on the “Contact Us” page or through WhatsApp on the number 966557222532, provided that the replaced/returned product is in its original condition and in its original packaging and has not been used or opened. Or change the packaging features of the product
Q: How long is the period allowed for the replacement / return of the damaged product?
A: You can exchange / return the damaged product within 7 days of the purchase process
Q: How long does the replacement / return process take for a damaged product?
A: At Roona Beauty we work hard to satisfy you, the exchange / return process may take up to 10 working days
Q: In the return process, how can I get the amount I paid back?
A:
The amount will be refunded to the same payment method that was used at the time of purchase and will be processed within 10 working days, according to the issuing bank of the credit card
In the event of a return and the payment method is cash on delivery, the amount will be transferred to your bank account or through a voucher as you wish.
Q: In the replacement process, what are the steps taken about it?
A: When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product
At Roona Beauty..your satisfaction is our goal
Beauty Rules Trading Est
And its online store Roona Beauty
Roona@roonabeauty.com
00966557222532
